Refund Policy
Last Updated: June 25, 2025
1. Introduction
At Mutual Divorce Online, we are committed to providing transparent and professional legal facilitation services. This Refund Policy outlines the terms and conditions under which refunds are processed for our services. By engaging our services and making a payment, you (“the Client”) acknowledge that you have read, understood, and agreed to the terms of this policy.
2. General Terms
All payments made to Mutual Divorce Online are for the facilitation of legal services, which include professional consultation, document drafting, administrative work, and liaison with partner advocates. These services commence immediately upon receipt of payment. Therefore, our refund policy is strictly defined as below.
3. Refund Policy for Mutual Divorce (Non-NRI)
The fee for our Mutual Divorce service is structured in four steps. The refund eligibility is as follows:
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Step 1 (₹499) & Step 2 (₹9,500): These payments are strictly non-refundable. The ₹499 payment covers the cost of initial consultation, administrative processing, and case initiation upon form submission. The ₹9,500 payment is allocated towards the meticulous preparation of documentation, drafting of settlement terms, and the creation of the court petition. This work begins immediately upon receipt of payment and constitutes the majority of the preparatory legal work.
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Step 3 (₹10,000) & Step 4 (₹20,000): These payments are made for court filing and hearing facilitation.
A 50% refund of the individual payment (i.e., ₹5,000 for Step 3 or ₹10,000 for Step 4) may be considered only if:
- The Client requests a refund via email to mutualdivorceonline@gmail.com.
- The request is made within 30 (thirty) calendar days of making the payment.
- The court hearing for the respective motion (1st Motion for Step 3, 2nd Motion for Step 4) has not been scheduled by us within this 30-day period.
No refund will be provided under any circumstances:
- After 30 days from the date of payment.
- If the court hearing has been scheduled but the Client fails to appear.
- If the case is delayed due to reasons attributable to the Client, the spouse, or the court's scheduling.
4. Refund Policy for NRI Mutual Divorce
The fee for our NRI Mutual Divorce service is structured in four steps. The refund eligibility is as follows:
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Step 1 (₹499) & Step 2 (₹19,500): These payments are strictly non-refundable. The ₹499 payment covers initial consultation and NRI-specific case initiation. The ₹19,500 payment is allocated for the more complex documentation, settlement drafting, and petition preparation required for NRI cases, which begins immediately upon payment.
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Step 3 (₹20,000) & Step 4 (₹20,000): These payments are made for court filing and hearing facilitation for NRI cases.
A 50% refund of the individual payment (i.e., ₹10,000 for Step 3 or ₹10,000 for Step 4) may be considered only if:
- The Client requests a refund via email to mutualdivorceonline@gmail.com.
- The request is made within 30 (thirty) calendar days of making the payment.
- The court hearing for the respective motion has not been scheduled by us within this 30-day period.
No refund will be provided under any circumstances:
- After 30 days from the date of payment.
- If the court hearing has been scheduled but the Client fails to appear.
- If the case is delayed due to reasons attributable to the Client, the spouse, or the court's scheduling.
5. Refund Policy for Legal Notice
The entire fee of ₹5,000 for the Legal Notice service is strictly non-refundable. This is because the service involves immediate professional work including reviewing your information, legal research, and drafting a customized, legally sound notice tailored to your specific demands. This work is completed and delivered to you promptly upon payment.
6. Process for Requesting a Refund
To be eligible for a refund under the clauses specified in sections 3 and 4, the Client must:
- Send a clear and explicit email requesting the refund to mutualdivorceonline@gmail.com.
- The email must include the Client's full name, case reference number (if any), and the transaction details of the payment for which the refund is being sought.
- All refund requests are subject to verification and approval by our accounts team based on the conditions of this policy.
7. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: mutualdivorceonline@gmail.com